Asking for reviews as a business owner can help boost your sales. We all know that a happy customer can do wonders for our child care center’s reputation. Happy customers love spreading the word to others looking for childcare.
How can you best use reviews to serve your childcare business? I'll walk you a few things you can put in place to facilitate the collection of reviews.
But first let’s chat about why collecting reviews is important:
According to the website www.vendasta.com
Reviews are a great way to boost your website’s SEO and grow that like-trust factor we all want to have with our customers. In fact, here are a few fun facts about reviews and their power:
I hope that you’re starting to see the magnitude of reviews and the impact they can have on your childcare business.
There are many strategies you can put in place to start collecting reviews right now our childcare business.
Here are some of my five top suggestions.
It's not ALL going to be rainbows and unicorns…. There are people that are going to leave you a 1 or 2 star rating. ( or even worse, half a star!)
Do not, under any circumstances, reply with negative or harsh responses. Customers are watching and basing their purchases off of review sites, we’ve already make that clear Instead what I suggest is reply with a kind response: “Thank so much for taking the time to leave us a review” and depending on what their review said you can leave them feeling reassured that their opinions have been taken under consideration.
As a business owner, you CAN NOT take things personally. I know, that seems impossible but the faster you learn to accept feedback, the more value you’re going to provide to your customers.
Get in the mindset of having an attitude of servitude. Being a business owner means that sometimes you’ll need to look at something with a different lens on in order to increase the quality of your services.
Use them everywhere! All kidding aside, if your reviews are off the wall then by all means, you have to share with the world. Here are a few ways you can do that without feeling cheesy
Whatever the case is, asking for reviews and testimonials is a crucial operating a business.
If you're struggling with your center's quality of service, read this blog post that will give some ideas on how to increase customer satisfaction.