How to handle complaints in your daycare/childcare center.

 

As childcare business owners, there will come a time where a customer will need to voice their dissatisfaction. When that time comes, it’s important to make sure your complaint policy and procedures are followed to ensure that the situation is handled with professionalism.

A quick note before we proceed, It's CRUCIAL to always check with your state laws to make sure you are working within your legal rights.

What is the purpose of the complaint policy?

Here is how a clear and detailed policy will benefit your business:

  1. It gives your customer a chance to be heard.
  2. Your customers will understand the procedures they must follow to form their complaint
  3. It will allow your customers to understand the steps management will take to handle the complaint.
  4. Your customers will know that your business is committed  to continuous improvement
  5. The policy will improve the flow of your business. (everyone will be on the same page)

 

Anatomy of a complaint procedure

Detail your steps...

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