As childcare business owners, there will come a time where a customer will need to voice their dissatisfaction. When that time comes, it’s important to make sure your complaint policy and procedures are followed to ensure that the situation is handled with professionalism.
A quick note before we proceed, It's CRUCIAL to always check with your state laws to make sure you are working within your legal rights.
What is the purpose of the complaint policy?
Here is how a clear and detailed policy will benefit your business:
Detail your steps...